Software providers need to be more aware of the precise demands being voiced by today’s shipowners and charterers and must match or exceed these if they are to win business in this highly competitive yet still potentially lucrative market, according to a leading player in the sector.
Fritz Heidenreich, President of SaaS technology provider Q88, said “time was running out” for those businesses intent on under-delivering and overcharging when it came to the software products they offered to the market.
“Other companies carry too much overhead from unnecessary functionality and line extensions that the industry does not ask for. We don’t think it is fair to dump those added costs on the end-users,” he said.