Seafarers’ Mental Health is Focus of New Training Programme Offered Free to Mariners Worldwide

KVH Videotel introduced a new training package, “Seafarers Mental Health and Wellbeing,” yesterday during the 5th Annual International Shipowning & Shipmanagement Summit in London, and announced that the package will be available free of charge throughout the industry due to the critical importance of the topic. The programme was produced in association with the International Seafarers Welfare and Assistance Network (ISWAN) and comprises a short video, facilitator notes, and information booklets from ISWAN on mental health issues at sea. To obtain “Seafarers Mental Health and Wellbeing,” please visit

“Seafarers face unique working conditions which can put them under tremendous stress, with fewer opportunities for relief than they would be likely to find on land,” says Mark Woodhead, KVH senior vice president for EMEA. “This programme not only presents information from industry experts but also lets seafarers themselves tell their own story in interviews and short statements, describing the path to achieving happiness.”

If left unaddressed, seafarer’s stress can result in danger to one’s self by way of lowered morale, increased human error, lifestyle illnesses, decreased productivity, burnout, and mental health issues. “Seafarers Mental Health and Wellbeing” focuses on what seafarers can do to cope with the challenges but also to take advantage of the many opportunities onboard. It underlines the importance of rest, diet, team activities, and maintaining good relationships. Talking to a trusted person onboard ship may help, and there is also help available outside the ship such as the 24/7 multilingual helpline and chat service at, as well as the work of port-based organisations such as Mission to Seafarers.

ISWAN’s brochures are being distributed as part of this training package, available as downloads from the dedicated KVH Videotel website. In addition, KVH Videotel is providing brief facilitator notes to assist those who will use this programme to run training sessions on vessels.

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KVH Videotel Introduces ‘Cyber Security at Sea’ Training Programme for Seafarers


Produced with BIMCO, the new programme is designed to help seafarers recognise and respond to cyber threats

KVH VideotelTM has launched a cyber security training programme, produced in association with global shipping association BIMCO, to address the threat of ransomware and other computer system breaches that could severely affect the safety of ships’ crew, systems, and operations.

The maritime industry is in the midst of a focus on cyber security, and the International Maritime Organization (IMO) recently announced that it will soon be mandatory for companies to ensure that cyber security procedures are properly addressed in their ship’s Safety Management System (SMS). To create the training programme, KVH Videotel partnered with BIMCO, which has been active in recent years in researching maritime cyber security; BIMCO published guidelines in 2016 that have become an industry reference on the subject, and released an updated version in July of this year.

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Safety of Hazardous Materials Tackled in Latest Videotel Training Release

hazmat picThis course, which is now widely available to Videotel customers, is designed for onboard crew who are involved with the planning, stowing, and handling of hazardous materials, and for staff ashore dealing with booking these materials as freight

Videotel™, part of KVH Industries, offers a comprehensive training package designed to enable crew and shipping office staff to become familiar with the rules governing the carriage of hazardous materials. These rules are specified in the U.S. Code of Federal Regulations, Subchapter C of 49 CFR; in the International Maritime Dangerous Goods (IMDG) Code produced by the IMO; and, in the relevant parts of Section B-V/c of the STCW Code.

The “HAZMAT Training Course” is included on the latest update to Videotel’s onboard training servers, known as VOD (Videotel On Demand). The package helps shipping companies to better manage costs by enabling onboard training rather than costly and time-consuming shore visits for training sessions.

On successful completion of the course, the participant will be able to use the aforementioned regulations and the IMDG Code to identify, categorise, and quantify highly hazardous or dangerous goods and explain how a product would be classified for an international maritime voyage. The course also indicates where to find advice on what personal protective equipment to wear when dealing with a spillage.

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Mark Woodhead Named KVH Senior Vice President for Training and Content

Mr. Woodhead will succeed Nigel Cleave, retiring CEO of Videotel, and will guide KVH’s growth in maritime crew welfare, safety, and productivity

KVH_Mark Woodhead - 7 Nov 16 two meg

MIDDLETOWN, RI, and LONDON, UK – November 7, 2016 – KVH Industries, Inc. (Nasdaq: KVHI), announced today that Mark Woodhead has been named to the newly created position of KVH senior vice president for training and content, effective on the first of January 2017. In this position, Mr. Woodhead will direct KVH’s market-leading maritime crew welfare, safety, and productivity services, which include Videotel maritime training packages – currently in use on more than 12,000 vessels worldwide – and numerous news and entertainment brands, such as NEWSlink – currently used by more than 9,000 vessels globally.

Mr. Woodhead has been managing director of KVH’s news and entertainment brands since 2013 and will succeed Nigel Cleave, following the planned decision by Videotel’s CEO to retire at the end of the year. Mr. Woodhead’s new position will bring KVH’s maritime training, news, and entertainment under one umbrella for the first time.

“Mark has nearly 20 years’ experience providing commercially licenced, industry-leading content to the commercial maritime, retail, and hospitality sectors, and we are thrilled to have him direct our comprehensive efforts to provide top quality maritime training programs and tremendously popular news and entertainment services as part of a total KVH solution,” says Martin Kits van Heyningen, KVH’s CEO. “Using KVH’s market leading mini-VSAT Broadband service to deliver this content makes KVH a complete provider for improving shipping industry productivity and economic performance.”

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Videotel Training Programmes to Receive Credit Toward Science Degrees as Part of Agreement with Marine Learning Alliance

Credit for prior learning will be given to seafarers who have successfully completed Videotel programmes and are pursuing maritime science degrees

MIDDLETOWN, RI, and LONDON, U.K. – April 7, 2016 – VideotelTM, the leading international provider of e-Learning maritime training programmes and a company of KVH Industries, Inc., (Nasdaq: KVHI), has announced a partnership with the Marine Learning Alliance (MLA), a U.K.-based specialist in marine industry education and training, to award credits toward a bachelors or masters degree of science (BSc or MSc) to seafarers who have completed certain Videotel courses. Read more

Videotel Supports Concentrated Inspection Campaign For Enclosed Spaces

Enclosed spaces on ships are potentially highly dangerous environments where seafarer training can make the difference between life and death

LONDON, UK – 10th August, 2015 – VideotelTM, the leading international provider of e-Learning maritime training programs and a company of KVH Industries, Inc., has backed the Concentrated Inspection Campaign (CIC) on crew familiarization for enclosed space entry recently launched by the maritime authorities of Tokyo and Paris.

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Videotel Receives Norwegian Maritime Authority Approval

With this approval, Videotel’s highly regarded training courses have official recognition from the top entity in Norway devoted to maritime issues

MIDDLETOWN, RI, USA, and LONDON, UK – July 13, 2015 VideotelTM, the leading international provider of e-Learning maritime training solutions and a company of KVH Industries, Inc., (Nasdaq: KVHI), has received the approval of the Norwegian Maritime Authority (NMA) for its security training courses.

Videotel’s “Maritime Security Awareness,” “Designated Security Duties,” and “Shipboard Security Officer” training courses have been approved in their entirety by the NMA for meeting the Standards of Training, Certification and Watchkeeping (STCW) codes, and seafarers completing these courses will receive the necessary qualifications and certificates for shipboard duty. The NMA approval enhances Videotel’s reputation with Norwegian ship owners, ship managers, and the offshore sector, which are guided by the Authority on maritime issues. A major maritime center, Norway has a merchant fleet of approximately 1,400 vessels; in 2013, it had one of the top 10 merchant fleets in the world according to deadweight tonnage.

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Making Data a Priority is Key to the Future of the Maritime Industry

During a conference in Oslo, KVH CEO Martin Kits van Heyningen urged maritime operators to utilize big data in order to remain competitive

MIDDLETOWN, RI – June 16, 2015 – The future competitiveness of the maritime industry will be affected by how rapidly shipping operators take advantage of big data, according to one of the world’s leading suppliers of satellite communications to the maritime industry.

Martin Kits van Heyningen, CEO of KVH Industries, Inc., (Nasdaq: KVHI), spoke at the Maritime CIO Forum at Nor-Shipping in Oslo, addressing technology issues faced by maritime leaders. “Probably the most important thing for maritime managers to do is make big data a priority,” Mr. Kits van Heyningen said. “It’s important to adopt a big data mindset, even if you don’t think of yourself as a data company. Data is becoming a resource in its own right, and offers incredible possibilities for understanding every aspect of your business better.”

During his presentation, entitled “Turning Big Data into Big Value,” Mr. Kits van Heyningen noted that the maritime industry has been slow to adopt big data even though the industry faces many challenges for which data capture and analysis can provide answers – from meeting an increasing number of maritime regulations to improving the fuel efficiency of vessels underway. “The maritime industry has spent the past 20 years trying to limit the amount of data going on and off vessels, while the rest of the world has been doing the exact opposite in adopting big data,” he said.

Computer analysis of big data goes far beyond human capacity in providing information that can make a maritime operation more efficient. For example, with real-time analysis of such data as engine monitoring, consumption rates for various fuel types, the fixed running costs of a ship, and weather data, a maritime operation can optimize a voyage for financial performance rather than just time or distance. “This is not a calculation that can be done by a human, no matter how much experience with a given route the people onboard may have,” said Mr. Kits van Heyningen. Utilizing experts for remote analysis of big data can also help with preventative maintenance to avoid costly repairs.

The business benefit of utilizing big data is widely known; a study by the Massachusetts Institute of Technology (MIT) found that data-driven firms perform 5%-6% better each year. “There’s a growing divide between companies that use big data and those that don’t,” said Mr. Kits van Heyningen, who added that dramatic changes in the affordability of data analysis make this the right time for maritime operators to embrace big data. “You need to be creative about the questions you want big data to answer for you. It’s more important than ever to work with IT partners and satellite communications providers that can do more than just provide connectivity, but can also help you solve your real-world problems,” he said.

Note to Editors: The presentation, “Turning Big Data into Big Value,” may be viewed at KVH’s YouTube page. KVH’s maritime connectivity solutions include the TracPhone® V-IP series of satellite communications antennas, the mini-VSAT Broadband network, and the IP-MobileCastTM content delivery service. High-resolution images of KVH products are available at the KVH Press Room Image Library. Follow KVH on LinkedIn, Facebook, Twitter, YouTube, Instagram, and the KVH Blog.

About KVH Industries, Inc.

KVH Industries is a leading provider of in-motion satellite TV and communications systems, having designed, manufactured, and sold more than 175,000 mobile satellite antennas for applications on vessels, vehicles, and aircraft. KVH is also a leading news, music, and entertainment content provider to many industries including maritime, retail, and leisure. VideotelTM, a KVH company, is a leading provider of maritime training. KVH is based in Middletown, RI, with research, development, and manufacturing operations in Middletown, RI, and Tinley Park, IL. The company’s global presence includes offices in Belgium, Brazil, Cyprus, Denmark, Hong Kong, Japan, the Netherlands, Norway, Singapore, and the United Kingdom.

KVH, TracPhone, IP-MobileCast, and Videotel are trademarks of KVH Industries, Inc. mini-VSAT Broadband is a service mark of KVH Industries, Inc.

Videotel Produces 500th Computer-based Training Course

With this milestone, Videotel extends its position as the number one provider in maritime e-Learning, with double the number of CBTs in its portfolio than its nearest competitor

MIDDLETOWN, RI, USA, and LONDON, UK – June 2, 2015 – VideotelTM, the leading international provider of e-Learning maritime training solutions and a company of KVH Industries, Inc., (Nasdaq: KVHI), has launched its 500th computer-based training (CBT) e-Learning course. This milestone confirms Videotel as the number one provider of e-Learning CBTs to the maritime, offshore, and ports & pilotage sectors, among others. Videotel’s maritime training solutions are on display in KVH Stand B04-16, Hall B, at the Nor-Shipping maritime event in Oslo, which opens today and continues through June 5.

Videotel’s latest course, entitled “The Work of the Emergency Response and Rescue Vessel (ERRV),” covers the crew’s key objectives and emergency procedures when operating these vessels in global offshore oil and gas fields. The CBT course also details the day-to-day operational function of the ERRV. As with all Videotel training titles, this CBT has been produced in accordance with the relevant Standards of Training, Certification, and Watchkeeping (STCW) regulations.

“We deliver the highest quality e-Learning training material across the board in a wide range of formats,” says Nigel Cleave, CEO of Videotel. “CBT is an extremely popular and important method of training, and our commitment to this medium is clear to see with the launch of our 500th title in this format.”

CBT allows learners to follow easy on-screen instructions to progress through the courses at their own pace. The courses contain a mixture of text with optional English language voiceovers, still photographs, video clips, 3D animations, and interactive exercises. To verify the trainee’s understanding, there are multiple choice on-screen tests to complete at the end of each module, plus a longer final test, consisting of randomized, timed questions, at the end of the training course.

In addition to the CBT format, Videotel’s training solutions, which are currently in use on more than 12,000 vessels worldwide, include video, 3D animation, and interactive distance learning courses. Videotel has also announced plans to continually update its training programs via KVH’s IP-MobileCastTM content delivery service free of charge. This service utilizes multicasting technology to deliver content to subscribing vessels via their broadband connection.

Videotel commenced producing training courses for the maritime industry in 1973 when the Intergovernmental Maritime Consultative Organization (IMCO), the forerunner to the International Maritime Organization (IMO), wanted to improve the quality of training materials available to seafarers and called on the company’s services. Since that time, Videotel has been at the forefront of developing world-class training material to help ship owners and ship managers comply with the STCW Convention, operational practices, and pertinent health and safety regulations.

The importance of quality training materials and Videotel’s long-standing relationship with the IMO are demonstrated by the fact that IMO, which is part of the United Nations, has chosen maritime education and training as the theme for this year’s World Maritime Day, scheduled for September 24, 2015.

Note to Editors: For more information about Videotel, please visit For more information about KVH Industries, please visit

About KVH Industries, Inc.

KVH Industries is a leading provider of in-motion satellite TV and communications systems, having designed, manufactured, and sold more than 175,000 mobile satellite antennas for applications on vessels, vehicles, and aircraft. KVH is also a leading news, music, and entertainment content provider to many industries including maritime, retail, and leisure. Videotel, a KVH company, is the market-leading provider of training films, computer-based training and e-Learning. KVH is based in Middletown, RI, with research, development, and manufacturing operations in Middletown, RI, and Tinley Park, IL. The company’s global presence includes offices in Belgium, Brazil, Cyprus, Denmark, Hong Kong, Japan, the Netherlands, Norway, Singapore, and the United Kingdom.

KVH, Videotel, and IP-MobileCast are trademarks of KVH Industries, Inc.

Videotel Training Film Created for ExxonMobil Marine Wins Media Award

Videotel Training Film Created for ExxonMobil Marine Wins Media Award

The Media Communications Association-International recognized the training video with its highest award

MIDDLETOWN, RI, and LONDON, UK – April 29, 2015 – VideotelTM, the leading international provider of e-Learning maritime training solutions and a company of KVH Industries, Inc., (Nasdaq: KVHI), has received a highly acclaimed Golden Reel Award from the Media Communications Association-International (MCA-I) in recognition of a training video that Videotel created for ExxonMobil Marine.

The recognition supports Videotel’s role as a major provider of high-quality training films to some of the world’s largest blue chip companies, with an ability to present highly technical material in a compelling manner. Called “Cold Corrosion Insights,” the video was produced for ExxonMobil Marine and explores the harmful effects of acid corrosion in ships’ engines, which can reduce the lifespan of an engine by up to 90% in some cases.

The MCA-I Media Festival, held annually, celebrates excellence in media communications; each film is judged by a panel of media communications professionals.

Iain White, marketing manager at ExxonMobil Marine, welcomed the award as recognition of the quality of the training video. “As technology develops and market demands change, ship owners, managers and charterers need to drive home the need for quality ships. A quality ship is as much about how it is managed as well as how its shipboard staff is trained. Prevention is always better than cure and training your crew to spot and rectify such important technical issues is crucial if ships are to avoid unnecessary and costly downtime.”

Nigel Cleave, CEO of Videotel, said it was essential that training solutions produced on a bespoke basis for its clients reflect not only the training demands being placed on the industry by international and regional regulators but also an understanding of the specific needs of the individual clients. “Working alongside a market leader such as ExxonMobil Marine demonstrated the extent to which they are determined to operate to a high level. They are not only interested in producing a market-leading product, but they are also vigilant in making sure that their customers understand how to use it and how to get the most out of it.”

Mr. Cleave added: “Videotel is delighted to have won this very prestigious award. Producing bespoke materials for our clients is a growing area for Videotel and winning this award is a tremendous endorsement for both the Videotel and ExxonMobil Marine teams that helped produce this very informative video.”

Videotel has issued more than 20,000 formal certificates for its range of courses and has a combination of more than 250 approvals, recognitions, and accreditations for its courses/CBTs issued by various flag state administrations, classification societies, and maritime professional bodies.

View the award-winning video, “Cold Corrosion Insights.”


London, U.K. – 25th February 2015VideotelTM has produced a new training programme which tackles the often complex handling issues involved in the loading or discharge of project cargoes and heavy lifts. This is particularly relevant if ships’ personnel are involved as serious consequences could result if the correct loading and unloading techniques are not strictly followed.

The programme covers the planning involved in preparing for a lift both ashore and onboard; the design of vessel and cranes; maintaining stability throughout the lift and positioning of the load onboard; and the validity and condition of lifting and securing equipment.

A mixture of live action and computer animation is used featuring a number of lifting environments and cargo types, including quayside lifts and offside floated cargo.

Nigel Cleave, CEO of Videotel, explains the value of the new programme in protecting a company’s reputation: “If a lifting operation were to fail due to inadequately trained staff, apart from putting lives at risk and consequential costs involved where projects are delayed as a result, there is also the possibility of severe damage to the cargo, cranes, and even the vessel itself, resulting in large insurance claims.”

Aimed primarily at crew and junior officers new to geared multipurpose or heavy lift vessels as well as shore-based personnel new to heavy lift operations, the main topics covered in the programme are:

  • Planning
  • The vessel and its design

  • Lifting and securing equipment

  • Lifting operations from a quayside

  • Barges and floated cargo

  • Cargo care

Heavy Lifts and Project Cargoes is available in various formats – Videotel On Demand (VOD), VOD Online, DVD and e-Learning CBT (Computer Based Training) – with accompanying workbook.


London, U.K. – 26th March 2015 – VideotelTM has responded to concerns from the U.S. Coast Guard about an increasing number of machinery space fuel leakages when vessels are switching to low sulphur fuel as they comply with MARPOL Annex VI, by producing a programme that will help guide shipowners through the process.

The recent lowering of acceptable sulphur limits for ships operating in Emission Control Areas (ECAs) has also led to calls from the shipowners’ organisation, BIMCO, for governments to exercise robust enforcement of these tighter controls to ensure a continued level playing field.

The Videotel programme: “The Practical Management and Switching of Marine Fuels”, details how to effectively implement fuel oil changeover procedures. It takes into consideration issues such as whether the vessel will require fuel oil service or day tank modifications; whether a crew needs to establish a fuel oil system inspection and maintenance schedule; how to check that all sensors, controls and alarms are operational; and how to ensure that fuel oil switching is done outside busy traffic lanes and designated ECAs.

Nigel Cleave, CEO of VideotelTM, said: “It is critical that crews are aware of best practice when switching heavy marine fuel oil to low sulphur fuel because without proper training, serious operational problems can occur impairing a ship’s performance or even, in a worst case scenario, damaging a ship’s main or auxiliary engines.”

The programme is available in DVD, Videotel on Demand (VOD), VOD online, and e-Learning Computer Based Training (CBT). All are accompanied by a PDF workbook which highlights key learning points.


London, U.K. – 26 January 2015 – VideotelTM, a KVH company, has developed a training course designed to guide maritime personnel in addressing one of the industry’s most important issues: energy management. Experts agree that effective energy management is not just good business practice but also demonstrates a company’s commitment to help reduce its carbon footprint and world energy use.

Called “ISO 50001 Energy Management Training Course,” the Videotel program is designed to help organisations achieve effective energy management by setting out a sequence of procedures and systems for them to implement. Gaining ISO 50001 gives a company a competitive edge through improved environmental performance and productivity and reduced fuel costs. It also helps to minimise risk and increase energy security.

“This is an excellent programme for ship owners and ship managers who want to review their energy performance,” says Nigel Cleave, CEO of Videotel. “Whilst ships are considered to be the most fuel-efficient way of transporting cargo, there are still areas where improvements can be made. By following our course, shipping personnel will learn how to successfully implement an energy management programme that will not only help to reduce their company’s operating costs but will also result in a better environment.”

The Videotel course includes seven modules aimed at officers, crew, and shore-based staff, and presents the information by depicting how a fictitious shipping company is going about establishing and implementing an energy management system (EnMS) in line with ISO 50001.

This approach is important as it is vital that the learner can relate to the issues that may arise in a similar type of business. The course also includes shipping-industry-specific measures relating to energy efficiency and greenhouse gas emissions, such as MARPOL’s progressively tighter fuel and emission controls in Emission Control Areas, a major compliance issue for maritime operators.

Videotel’s “ISO 50001 Energy Management Training Course” is delivered using interactive e-Learning Computer Based Training (CBT), allowing learners to follow easy on-screen instructions. This approach will help shipping personnel implement the standard far more easily as they will have gone through relevant scenarios specific to a shipping company.


London, U.K. – 08 January 2015 – VideotelTM, in conjunction with Mines Rescue Marine, has launched the innovative and unique Enclosed Space Management System, designed to help effectively assess, audit and manage the safety of enclosed spaces on board ship and combat the number of accidents and fatalities that all too often occur when problem areas are overlooked.

Beneficial to crew; contractors; surveyors; port state inspectors and office staff; this is currently the only computer-based system available that enables vessels and installations to comply with the International Maritime Organization’s (IMO) adopted Resolution A.1050(27) “Revised Recommendations for Entering Enclosed Spaces Aboard Ships”, Section 3 – Safety Management for Entry into Enclosed Spaces, as well as the latest SOLAS recommendations for enclosed spaces.

It provides an auditing process to follow, allowing safety risks to be identified and solutions to be put in place. All crew members can contribute to this ‘living’ system by adding their own comments, photographs and experiential data to each space record, ensuring that knowledge is retained and the risk of safety being affected by crew changes is lowered. It also provides ready access to all essential information needed to enter and work within an enclosed space as safely as possible. Gathered information can be viewed ashore as well as on board and a PDF report can be sent directly to any third party by email, as required. All data entered is stored and hosted, and the system itself is updated at regular intervals to reflect changes in laws and regulations.

The Enclosed Space Management System’s auditing process allows for the assessment of internal spaces, entry points and rescue requirements, e.g. the size of manholes; difficulty of entry; ability to rig a man riding winch for rescue purposes; availability and effectiveness of communications; dimensions of the space; internal design features; and the ability to operate whilst wearing breathing apparatus. It also prompts the user to record the manpower and equipment requirements for both entry into and potentially rescue from, a space. On completion of the audit, a simple traffic light warning system is provided, based on the degree of difficulty to get into, operate inside and rescue from each space.

Nigel Cleave, CEO of Videotel, says: “We are very proud of the Enclosed Space Management System which, we believe, will make a meaningful contribution to industry efforts in the prevention of needless loss of life. As a further extension of its all-encompassing programs on enclosed spaces, Videotel is pleased to be able to take this unique step in helping the maritime industry take a proactive approach towards a significant reduction in issues involving enclosed spaces.”

Raal Harris, Director of e-Learning & Digital Media at Videotel, explained: “We have spent two years working with Mines Rescue Marine researching and developing the Enclosed Space Management System. The Mines Rescue Service has a vast amount of experience and knowledge, as well as specialist skills in the field of rescuing mineworkers from underground. This, combined with Videotel’s expertise in training and e-Learning, has resulted in a practical, easy-to-use system designed to become an essential part of everyday life in the shipping industry.”

Adam Allan, Managing Director of Mines Rescue Marine, states: ”This is the culmination of a two-year project initiated by our realisation that one of the major problems on ships and offshore installations was the lack of detailed audited information on enclosed spaces, and a specifically designed depository for it. We felt that if we could provide a facility which shares information with not only crew members, but others working on board, such as surveyors and contractors, it would considerably increase the safety of people entering and working in these spaces. Together with our partner Videotel, we developed the Enclosed Space Management System, the only such system in the world. We believe it will change the way in which enclosed spaces are dealt with forever.”


Videotel™, a KVH company, has developed a new programme aimed at teaching crew aboard a vessel how to work together as a cohesive unit regardless of nationality differences.

Ships’ crews today invariably include seafarers serving onboard from many different nationalities and while this mix of cultures can bring great benefits, it can also have the potential to create misunderstandings and possible disharmony due to a lack of awareness of differing cultural values.

Called Working with Multinational Crews…It’s a Cultural Thing!, the Videotel programme features seafarers from eight different nationalities who ‘role play’ a range of typical onboard scenarios. The programme includes an accompanying workbook.

Language issues are addressed where basic unfamiliarity can lead to confusion and even dangerous misunderstandings, putting crew safety at risk. This is often further complicated by people, in some cultures, not always saying what they mean.

The programme also covers the importance of understanding that body language, gestures, hand signals, and postures can mean entirely different things to people from diverse cultures. The various ‘role plays’ examine the assumptions we make about others based on our own upbringing and values. 

The workbook contains further information about the topics covered in the programme with notes on how best to run the training session.

Working with Multinational Crews…It’s a Cultural Thing! is available through VOD (Videotel On Demand), VOD Online, DVD and e-Learning CBT, with an accompanying workbook.


Ship owners and ship managers need to be aware that the MARPOL Annex VI limits applicable in Emission Control Areas (ECAs) for sulphur oxides (SOx) and particulate matter, having already been reduced to 1.00% in 2010, are being further reduced to just 0.10 %, effective from 1 January 2015.

Videotel’s “MARPOL Annex VI Prevention of Air Pollution from Ships, Edition 2” focuses on ways that ship owners can reduce the main air pollutants contained in exhaust gas through engine design, tuning, and maintenance. Procedural guidelines for incinerator use are also described and the need for training is emphasised.

The programme also covers new MARPOL Annex VI regulations concerning the management of ozone-depleting substances (ODS) which prohibit deliberate venting of ODS often found in air conditioning, refrigeration, and fire fighting systems.

Furthermore, Videotel has also produced “The Practical Management and Switching of Marine Fuels” programme, specifically designed to provide a practical guide to what is required of officers and engineers to process fuel oil from the bunker tank to the engine.

The programme addresses MARPOL Annex VI and emphasises the importance of monitoring every stage of filtering and purification to ensure the most efficient combustion is achieved, cleanly and economically. Topics include marine fuel oils; bunkering; storage and settling tanks; centrifuge; heaters and filters; fuel combustion; fuel switching; planning; and temperature and viscosity control.

“It is vital that ship owners and ship managers are aware of, and comply with the ever tightening of limits set by MARPOL Annex VI. Our programmes are designed to help them make this transition and avoid potentially serious issues when switching marine fuels,” explains Nigel Cleave, CEO of Videotel.

Both programmes are available in DVD, Videotel on Demand (VOD), VOD online, and eLearning Computer Based Training (CBT). All are accompanied by a PDF workbook which highlights key learning points.


“Ebola – Staying Safe,” produced by maritime e-Learning leader VideotelTM, explains the dangers of Ebola and its impact on ships and seafarers

KVH Industries, Inc., (Nasdaq: KVHI) is offering Videotel’s new video about Ebola safety free to all mariners worldwide in an effort to increase awareness of the vitally important prevention measures that can keep seafarers safe. Ebola, a severe and often fatal illness for which there is no vaccine or cure, has been ravaging parts of West Africa since March in the largest outbreak ever known. The World Health Organization has declared the current outbreak a public health emergency, and it is critically important that anyone working in the global maritime industry understand the steps they can take to prevent the further spread of the disease. Read more


London, U.K. – 7 October 2014 – Videotel™ has expanded and enhanced its Ship Security Officer and Designated Security Duties Training Course in line with the latest STCW regulations. The Ship Security Officer Training Course is for personnel who are nominated as ship’s Security Officers and the Designated Security Duties Training Course is for personnel on board with Designated Security Duties. Both training courses contain brand new resources and training material, and have been approved by the Maritime and Coastguard Agency (MCA).

Nigel Cleave, CEO of Videotel™, explains: “The ever increasing threat to maritime security is behind the decision to enhance our security training for Ship Security Officers and the important issue of Designated Security Duties. The courses meet legislative requirements but will also help seafarers feel more confident when dealing with a security threat.”

Both the Ship Security Officer Training Course and the Designated Security Duties Training Course meet the learning objectives set out by the International Maritime Organization (IMO) and also guidelines issued by the U.K. Merchant Navy Training Board. The courses, which are delivered using interactive e-Learning Computer Based Training (CBT), cover:
• The Roles and Responsibilities of the Company and Ship Security Officers
• The Responsibilities of Seafarers with Designated Security Duties
• The Ship Security Assessment and Ship Security Plan
• Reporting Procedures
• Defensive and Protective Measures Including Searching People and Searching the Ship
• Drills and Training
• Anti-piracy Measures and Practices
• Emergency Measures

Ship Security Officer Training Course requires the candidate to have a minimum of 12 months seagoing service before course completion, with an anticipated 15 Guided Learning Hours (GLHs) to complete the course. The course includes a randomized multiple choice test for completion at the end of each module, followed by a final test. There are also assignments where applicable for seafarers wanting to gain advanced certification. The course complies with STCW Reg. VI/5 paragraph 1 and Sections A-VI/5 paragraphs 1 to 4.

Designated Security Duties Training Course consists of five modules with a randomized multiple choice test for completion at the end of each module, followed by a final test. There are also assignments which must be completed in order to gain an advanced certification. With an anticipated 10 GLHs required to complete the course, this complies with STCW regulation VI/6 paragraph 4 and Section A-VI/6 paragraphs 6 to 8.

About Videotel™
Videotel™ (, the market-leading provider of training films, computer-based training, and e-Learning courses, is part of KVH Industries, Inc., a premier manufacturer of solutions that provide global high-speed Internet, television, and voice services via satellite to mobile users at sea, on land, and in the air. KVH is also a global news, music, and entertainment content provider to many industries including maritime, retail, and leisure.


Videotel, the leader in maritime e-Learning, has launched a new edition of its Training, Mentoring and Assessment On Board programme which supports the IMO requirement for a standardisation of training and assessment for all member state countries as part of the revised and updated STCW – the ‘Manila Amendments’.

Training, Mentoring and Assessment On Board covers the full range of revised competencies now required for certification as Deck Officers, Engineer Officers and the qualifications required for ratings.

Nigel Cleave, CEO of Videotel, explains: “Training is a vital element to progress within the industry. It is increasingly recognised that mentoring by experienced seafarers is an important part of training on board ship. Training, Mentoring and Assessment On Board highlights the main components of effective mentoring and demonstrates how to develop the skills to become a good mentor.”

The programme is primarily aimed at trainees considering a career at sea, in addition to serving officers and ratings wanting to develop their careers. It also provides important information for those both on shore and on board ship involved in the provision, monitoring and assessment of the training programme within a company.

A key element of the programme is the Training Record Book (TRB), which not only serves as a comprehensive checklist for the trainee as well as the Designated Shipboard Training Officer (DSTO), but most importantly serves as proof of achievement for the respective national administration that eventually issues the certifications.

Training, Mentoring and Assessment On Board is available through Videotel On Demand (VOD), VOD Online, DVD and e-Learning CBT – all with accompanying workbook.

Videotel, the market-leading provider of training films, computer-based training and e-Learning, is part of KVH Industries, Inc., a premier manufacturer of solutions that provide global high-speed Internet, television, and voice services via satellite to mobile users at sea, on land, and in the air. KVH is also a global news, music, and entertainment content provider to many industries including maritime, retail and leisure.